Elevate Skills | Five module self paced corporate course | Botswana
This course helps managers and employees plan a change, involve affected people, introduce a digital process and check whether it improves work. It uses a fictional branch service project throughout. Botswana’s SmartBots programme provides national context for digital transformation across government, business and society; each organisation must still establish its own case for change.
Course overview
Item | Design |
Audience | Managers, supervisors, HR professionals, project leaders and implementation team members |
Duration | 12 hours across five modules; suggested completion over two weeks |
Prerequisites | Experience in a workplace team; no prior change management qualification required |
Delivery | Self paced TalentLMS lessons, scenarios, reflection prompts, practical submissions and final change plan |
Completion | Complete five activities and score at least 70 percent on the final quiz; the practical change plan should also receive a satisfactory review |
Learning outcomes
- Explain why change is needed and distinguish an output from its intended benefit.
- Map stakeholders and assess how new ways of working affect different roles.
- Communicate honestly, respond to resistance and create routes for feedback.
- Plan a safe, accessible digital rollout with training, support and fallback procedures.
- Measure adoption, performance and unintended effects, and transfer ownership to operations.
Running case study
A fictional Botswana parastatal replaces emailed service requests with an online request and tracking system in three offices. The current process has lost requests, repeated data entry and long response times. The sponsor proposes a pilot in one office, then wider rollout. Some staff have limited connectivity or shared devices. The numbers and organisation in the exercises are fictional.
