Course Overview

Artificial intelligence can help employees write, research, analyse information, create presentations, improve communication and manage routine workplace tasks. However, productive AI use requires more than entering a quick question. Employees must choose an appropriate tool, provide clear instructions, verify outputs and protect organisational information.

This course introduces six widely used workplace AI tools:

• ChatGPT
• Google Gemini
• Microsoft Copilot
• Claude
• Canva AI
• Grammarly

The tools’ features and availability depend on the organisation’s subscription, settings and approved-use policies. Their official workplace materials position them broadly around productivity, writing, analysis and content creation: OpenAI, Google Gemini, Microsoft Copilot, Claude, Canva and Grammarly.

Target Audience

This course is suitable for:

• Administrative and support employees.
• Customer service and sales teams.
• Human Resources personnel.
• Finance and procurement employees.

Recommended Duration

8 hours of self-paced learning, including practical activities and the final assessment.

Course Learning Objectives

By the end of the course, learners should be able to:

• Explain how generative AI can support everyday workplace activities.
• Compare ChatGPT, Gemini, Copilot, Claude, Canva AI and Grammarly.
• Select an appropriate AI tool for a particular task.
• Write clear and effective workplace prompts.
• Use AI to draft, summarise, analyse and improve workplace content.
• Review AI-generated information for errors, bias and unsupported claims.
• Protect confidential, personal and commercially sensitive information.
• Apply human judgement and accountability when using AI.
• Build a simple, responsible AI-assisted workflow.