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Finance

Data Collection and Credit Control Skills (DCC100)


Description


Debt collection and credit control skills are essential for managing financial accounts and ensuring timely payments. These skills include effective communication, negotiation techniques, understanding legal regulations related to debt recovery, and financial analysis. Successful debt collectors must also possess strong problem-solving abilities to handle disputes and maintain positive client relationships. Additionally, proficiency in using software and tools for tracking payments and managing accounts receivable is crucial in streamlining the collection process. Developing these skills can lead to improved cash flow and reduced risk of bad debts for organizations.
Content
  • Module 1: Introduction to Data Collection and Credit Control
  • Practical Activity
  • Knowledge Check Quiz
  • Module 2: Customer Data Management and Credit Assessment
  • Knowledge Check quiz
  • Module 3: Managing Accounts Receivable and Debt Collection
  • Practical Assignment: Accounts Receivable & Collection Strategy
  • Knowledge Check Quiz
  • Module 4: Credit Control and Debt Recovery
  • Interactive Activity: The Overdue Account Challenge
  • Knowledge Check quiz
  • Module 5: Understanding Credit Control reporting
  • Final Challenge: Credit Control Reporting Case Study
  • Final Assessment
Completion rules
  • All units must be completed